A7: Always check your shipment before you sign the document for the driver/representative of shipping company, If you found the item is damaged
DO NOT SIGN and refuse the shipment, and call us immediately
1.866.369.3330 to inform the damage and we will guide you for the rest.
NOTE: This cases happens less than 1%, and you will be 100% protected because your shipment has prepaid insurance from Japan Motor Import Inc for the total cost of the item including shipping cost.